At Islander St. Lucia we’re not just dedicated to your travel business. We’re fanatical about it. We want to see our hotel, travel agents & tour operator partners thrive. Which is why we create each and every one of our groundbreaking tour & transportation solutions with your business in mind. Our innovative solutions drive customer satisfaction rates, create customer loyalty and empower you to set your travel business apart.
Our team of professional travel experts can be counted on to carry the load, deliver value and help you crush the competition, today and tomorrow. We develop travel solutions that meet the absolute highest of standards. Yours.
Because you deserve transportation solutions & tours that work just as hard as you do. With The Islander Brands, it’s not just business.
It’s Travel, Driven.
We are implementing a bold program to cultivate a new kind of relationship with our customers. From top to bottom, everyone in the company is listening to customers and devising new ways to continuously improve their travel experience.
Islander's ambitious customer promoter initiative lies at the heart of our strategy. The goal is to substantially improve customer satisfaction by systematically tracking customer attitudes, identifying sources of dissatisfaction and taking the actions needed to turn at least 95% of Islander customer & partners into Islander promoters.
The promoter program involves surveying all customers after each interaction with one of our brands and questioning each customer who is not completely satisfied. Rather than outsource the customer contact portion of the program to a third party, customers are being questioned directly by Islander managers. The idea, unprecedented in the travel business and extremely rare elsewhere, is to demonstrate to customers that Islander people are genuinely, personally concerned about each travel experience. At the same time, the program aims to ensure that everyone in the Islander organization – from senior corporate management to entry level understands and responds to customer expectations.
Alliances with leading travel partners enable customers to benefit from customized Islander services, discount rates and one-stop shopping.
We are excited to announce the continued use of our services by industry leaders, most recently Brett Hickman - widely regarded as a leader in his industry, and his track record speaks for its self.
In keeping our position as a leading supplier of travel services in St. Lucia- we ensure that our partners & direct clients receive the best possible quality product. It's simple – our clients believe in our products and we strive to offer them the best at all times.
_ Earn More Commissions
Each Solution helps you work smarter, and here's how one of them helps partners to earn more commission.
Islander St. Lucia is the only travel services provider in St Lucia to offer travel agents the ability to determine their own commission rates.
Become a partner Solutions, Simplified. Our travel services have been designed to complement your clients' trips and our selling and servicing solutions can be easily integrated into your business.
Travel agents are the lifeblood of our industry; we want to make sure travel agents know we appreciate everything they do for their clients. At Islander St. Lucia we have developed this commission structure where agents determine their own commission
Travel agents are able to create a higher revenue stream by adding their own commission on our rates that will help offset the reduced commissions they receive from hotels and tour operators in St. Lucia.
"The commission from travel is being squeezed by everyone along the travel supply food chain leaving travel agents with little more than the pips," said Ron Rodney,
Please forward this post to all your travel agent friends! Help spread the word!
_We never take a cookie-cutter approach to care or our relationships with partners. That’s why we take the time to get to know your needs and goals. Our partners rely on us as a valued team member that understands and works within their culture, so we believe that open communication is key.
Through our work and our alliances, we actively support the provision of the best customer service standards. Many of our partners work with us on a variety of special travel projects. Many in the travel industry share our objective to ensure clients receive the best service, so it makes sense for us to join forces where we can, and together achieve our aims better.
We work with our travel partners and direct clients to create flexible transportation & excursion solutions for their customers. We have dedicated group of Relationship Managers to work with your team. Our word is our bond. Our clients trust us. Our partners rely on us.
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