<![CDATA[ISLANDER GROUP  - Blog]]>Sat, 19 May 2012 19:33:18 -0800Weebly<![CDATA[ISLANDER ST. LUCIA  - TRAVEL DRIVEN!]]>Thu, 17 May 2012 18:28:34 -0800http://www.islelander.com/7/post/2012/05/islander-st-lucia-travel-driven.htmlAt Islander St. Lucia we’re not just dedicated to your travel business. We’re fanatical about it. We want to see our hotel, travel agents & tour operator partners thrive. Which is why we create each and every one of our groundbreaking tour & transportation solutions with your business in mind. Our innovative solutions drive customer satisfaction rates, create customer loyalty and empower you to set your travel business apart.
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Our team of professional travel experts can be counted on to carry the load, deliver value and help you crush the competition, today and tomorrow. We develop travel solutions that meet the absolute highest of standards. Yours.


Because you deserve transportation solutions & tours that work just as hard as you do. With The Islander Brands, it’s not just business.
It’s Travel, Driven.

]]><![CDATA[CUSTOMER SATISFACTION FIRST AND FOREMOST]]>Sat, 12 May 2012 17:20:33 -0800http://www.islelander.com/7/post/2012/05/customer-satisfaction-first-and-foremost.html
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We are implementing a bold program to cultivate a new kind of relationship with our customers. From top to bottom, everyone in the company is listening to customers and devising new ways to continuously improve their travel experience.

Islander's ambitious customer promoter initiative lies at the heart of our strategy. The goal is to substantially improve customer satisfaction by systematically tracking customer attitudes, identifying sources of dissatisfaction and taking the actions needed to turn at least 95% of Islander customer & partners into Islander promoters.

The promoter program involves surveying all customers after each interaction with one of our brands and questioning each customer who is not completely satisfied. Rather than outsource the customer contact portion of the program to a third party, customers are being questioned directly by Islander managers. The idea, unprecedented in the travel business and extremely rare elsewhere, is to demonstrate to customers that Islander people are genuinely, personally concerned about each travel experience. At the same time, the program aims to ensure that everyone in the Islander organization – from senior corporate management to entry level understands and responds to customer expectations.


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Alliances with leading travel partners enable customers to benefit from customized Islander services, discount rates and one-stop shopping.
]]><![CDATA[We are excited to be working with Industry Leaders]]>Fri, 11 May 2012 05:46:20 -0800http://www.islelander.com/7/post/2012/05/we-are-excited-to-be-working-with-industry-leaders.htmlWe are excited to announce the continued use of our services by industry leaders, most recently Brett Hickman - widely regarded as a leader in his industry, and his track record speaks for its self. 

In keeping our position as a leading supplier of travel services in St. Lucia- we ensure that our partners & direct clients receive the best possible quality product. It's simple – our clients believe in our products and we strive to offer them the best at all times.
http://realstluciatours.com/BHICKMAN_REVIEW.php
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]]><![CDATA[Exciting News - Islander St Lucia has Partnered with Limos!]]>Sat, 14 Apr 2012 14:44:04 -0800http://www.islelander.com/7/post/2012/04/exciting-news-islander-st-lucia-has-partnered-with-limos.html
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We have truly exciting news to share with you today. About 2 years ago, our goal was simply an idea, but a very ambitious one: "Redefining the transportation experience for travelers in St Lucia”.

Our founders believed the winning strategy wasn’t to cut checks, but instead to empower our team to focus on the client by means of a one-for-one model. Today, we can report that the idea is not only working, it’s working very well, hence the reason for our latest partnership with Limos.com "www.limos.com".  We believe this unification will bring short-term and long-term benefits to all travelers booking transportation services in St Lucia.

As a young start-up company, the growing revenue from day to day operations puts real wind in our sails. It not only bolsters the confidence of our team, but also contributes to our precious resources, with which we are expanding brand awareness, innovating product lines and growing our network of partners. If you are already partnered with us, none of the above is new to you; if you are new to our company send us an email and learn about our amazing travel agent and tour operator programs.

JANUS GYAN

LinkedIn Profile - http://tinyurl.com/4e222vl
CEO
ISLANDER ST. LUCIA
http://www.islelander.com/
Tel -  758 486 1561
Fax -  758 457 1139
Skype – janus.gyan   

]]><![CDATA[PLAN YOUR INCREDIBLE ST LUCIA TOURS & AIRPORT TRANSFERS WITH ISLANDER ST LUCIA]]>Wed, 22 Feb 2012 07:59:29 -0800http://www.islelander.com/7/post/2012/02/plan-your-incredible-st-lucia-tours-airport-transfers-with-islander-st-lucia.html
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ISLANDER ST. Lucia - The recognized tour company is dedicated towards creating exciting travel experiences that go beyond the sightseeing tours. The company offers tours to many destinations for the travelers to discover the island of St Lucia closely. The company believes in planning the packages for the tourists which looks more than a vacation for tourists. The most popular tour package (Island Expo) is all about the experiencing the soul and heart of St Lucia so that cherish memories could be taken back made with your loved ones.

The packages are carefully planned and can be customized to meet the requirements of the tourists. Excursion to the island’s villages, capital, rural and urban spots in private air condition minivans, and sedans is the best part in the travel packages organized by one of the island companies. The company will help the guests with the professional guides to make their trip an unforgettable one. The itineraries are designed in such a manner that even the minutest details are taken care while traveling. The customers can also participate in modifying or expanding the itinerary as per their desires.

The customers will receive personal attention from the travel professionals. The company offers all the travel and tourism related services like airport transfers, & island excursions, and many other types of exciting tours.
Using Islander St Lucia for your clients guarantees the best standards of customer’s comforts and personal luxuries to cherish the cultural places and mystic beauties of the place. No matter if you are visiting St Lucia for the first time, the company provides the best quality services which cater to your needs and desires. All the travelers are escorted by the knowledgeable guides who ensure imparting right information to tourists.
]]><![CDATA[ Travel agents earn much higher commissions working with Islander St. Lucia!]]>Fri, 20 Jan 2012 17:25:39 -0800http://www.islelander.com/7/post/2012/01/-travel-agents-earn-much-higher-commissions-working-with-islander-st-lucia.html
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_ Earn More Commissions
Each Solution helps you work smarter, and here's how one of them helps partners to earn more commission.

Islander St. Lucia  is the only travel services provider in St Lucia to offer travel agents the ability to determine their own commission rates.

Become a partner Solutions, Simplified. Our travel services have been designed to complement your clients' trips and our selling and servicing solutions can be easily integrated into your business.

 

Travel agents are the lifeblood of our industry; we want to make sure travel agents know we appreciate everything they do for their clients. At Islander St. Lucia we have developed this commission structure where agents determine their own commission

  Travel agents are able to create a higher revenue stream by adding their own commission on our rates that will help offset the reduced commissions they receive from hotels and tour operators in St. Lucia.

"The commission from travel is being squeezed by everyone along the travel supply food chain leaving travel agents with little more than the pips," said Ron Rodney,

 
Please forward this post to all your travel agent friends! Help spread the word!

]]><![CDATA[REDjet Airlines and Islander St. Lucia Announce Partnership]]>Sat, 17 Dec 2011 05:11:23 -0800http://www.islelander.com/7/post/2011/12/redjet-airlines-and-islander-st-lucia-announce-partnership.htmlPicture
_REDjet has partnered with Islander St. Lucia, the island’s leading provider of personalized transport making REDjet’s client’s experience just as personalized on the ground as it is in the air.

Janus Gyan, President and CEO of Islander St. Lucia Said, “We are pleased to have found the right partners for our respective businesses in the Islander Group. Travel agents, tour operators and our direct customers rely on us to provide the absolute best customer service, and support; further enabling and improving customer loyalty.”

REDjet passengers can book St Lucia ground-transportation service at exclusive rates. This new shuttle service option provides REDjet passengers with an additional level of comfort and service that comes with pre-booking ground transportation with a knowledgeable, professional and reliable transportation company. This option allows travelers to reserve the service online for a ride to or from the Hewanorra Airport (UVF).

About Islelander.com:

Islander St. Lucia is a leading excursion & ground transportation service provider St Lucia. The islander Brands have has helped thousands of fellow passengers from all over the world get to where they're going in style and comfort for a price that is often cheaper than using a taxi.. For more information, please call 1-758-486-1561 or visit http://www.islelander.com/

Partners - The right partner, at the right place, at the right time

Islander St. Lucia has built strong partner relationships with major travel vendors in order to bring the right travel solution to the right place at the right time for the client. We utilize these partnerships to keep our processes and knowledge at the highest level across all paradigms, which allow us to make the proper decisions with our partners for their business advantage.
]]><![CDATA[Capturing value from customer-centric sales and services]]>Tue, 13 Dec 2011 12:17:30 -0800http://www.islelander.com/7/post/2011/12/capturing-value-from-customer-centric-sales-and-services.htmlPicture
_We never take a cookie-cutter approach to care or our relationships with partners. That’s why we take the time to get to know your needs and goals. Our partners rely on us as a valued team member that understands and works within their culture, so we believe that open communication is key.

Through our work and our alliances, we actively support the provision of the best customer service standards. Many of our partners work with us on a variety of special travel projects. Many in the travel industry share our objective to ensure clients receive the best service, so it makes sense for us to join forces where we can, and together achieve our aims better.

We work with our travel partners and direct clients to create flexible transportation & excursion solutions for their customers. We have dedicated group of Relationship Managers to work with your team. Our word is our bond. Our clients trust us. Our partners rely on us.
 
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]]><![CDATA[A letter to Janus Gyan]]>Tue, 29 Nov 2011 11:16:43 -0800http://www.islelander.com/7/post/2011/11/a-letter-to-janus-gyan.html
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]]><![CDATA[St. Lucia Shuttle featured in Danica's Daily Blog!]]>Mon, 28 Nov 2011 16:50:34 -0800http://www.islelander.com/7/post/2011/11/st-lucia-shuttle-featured-in-danicas-daily-blog.html_The Islander team is thrilled with the success of our brands & success with travel agents, and we are thankful for all the comments and feedback we've been receiving. St. Lucia Shuttle has been proudly featured in "Danica's Daily Blog" http://danicasdaily.com/windjammer-landing-st-lucia/
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