Having a culture that is heads-down focused on the customer instead of the external world makes a company that is more resilient to external influences - We're proud of our adventure divisions accomplishments.
We are pleased to announce the strategic partnership between Island St. Lucia and the GLOBAL GROUND TRANSPORT. In order to more effectively meet their customer’s complete private transportation and Excursion needs.
For more information on how Islander St. Lucia can help St. Lucia Resort's cost-effectively meet their transportation & excursion needs learn here!
When we embarked on our mission to become St. Lucia's leading private transportation and excursion company, we knew we were taking on a huge challenge. We worked very hard to build amazing services. It’s been a very humbling experience to see this vision embraced by our direct clients and partners.
Creating immersive experiences is more than a statement about our commitment to St. Lucia private transportation & excursions —it’s the truth about incredible customers' service standards and what it’s enabling our company to learn about our direct customer and partners. We are amazed every day by the innovative ways in which our customers & partners are using our services to achieve their travel needs here in St. Lucia, making possible today what was impossible yesterday.
At Islander St. Lucia, we’ve evolved our business to help our customer & partners do more here in St. Lucia. We’ve expanded our portfolio of offerings to meet the end-to-end travel needs of our customers, from private excursion solutions to having our services integrated into their booking systems—and everything in between.
We are doing so with a steadfast commitment to innovate and execute best practices on behalf of our Island, our customer, partners and the planet we share.
Our team and partners are the backbone of our company and we work every day to create an environment in which they can be their best and do their best work. We know we can deliver better travel outcomes for our customers by harnessing the unique experiences, talents and thinking of our talented team. This is not rhetoric—it’s a principle that guides everything we do at Islander. We were ranked among the leaders in island transportation by Weston Magazine, & Brett Hickman.
We strive to be a leader in every aspect of the travel business and to do so with the utmost integrity and ethics. We are proud to creating new possibilities for our customers, partners, neighbors, team and planet.
Islander St. Lucia
We are implementing a bold program to cultivate a new kind of relationship with our customers. From top to bottom, everyone in the company is listening to customers and devising new ways to continuously improve their travel experience.
Islander's ambitious customer promoter initiative lies at the heart of our strategy. The goal is to substantially improve customer satisfaction by systematically tracking customer attitudes, identifying sources of dissatisfaction and taking the actions needed to turn at least 95% of Islander customer & partners into Islander promoters.
The promoter program involves surveying all customers after each interaction with one of our brands and questioning each customer who is not completely satisfied. Rather than outsource the customer contact portion of the program to a third party, customers are being questioned directly by Islander managers. The idea, unprecedented in the travel business and extremely rare elsewhere, is to demonstrate to customers that Islander people are genuinely, personally concerned about each travel experience. At the same time, the program aims to ensure that everyone in the Islander organization – from senior corporate management to entry level understands and responds to customer expectations.
Alliances with leading travel partners enable customers to benefit from customized Islander services, discount rates and one-stop shopping.
We are excited to announce the continued use of our services by industry leaders, most recently Brett Hickman - widely regarded as a leader in his industry, and his track record speaks for its self.
In keeping our position as a leading supplier of travel services in St. Lucia- we ensure that our partners & direct clients receive the best possible quality product. It's simple – our clients believe in our products and we strive to offer them the best at all times.
We have truly exciting news to share with you today. About 2 years ago, our goal was simply an idea, but a very ambitious one: "Redefining the transportation experience for travelers in St Lucia”.
Our founders believed the winning strategy wasn’t to cut checks, but instead to empower our team to focus on the client by means of a one-for-one model. Today, we can report that the idea is not only working, it’s working very well, hence the reason for our latest partnership with Limos.com "www.limos.com". We believe this unification will bring short-term and long-term benefits to all travelers booking transportation services in St Lucia.
As a young start-up company, the growing revenue from day to day operations puts real wind in our sails. It not only bolsters the confidence of our team, but also contributes to our precious resources, with which we are expanding brand awareness, innovating product lines and growing our network of partners. If you are already partnered with us, none of the above is new to you; if you are new to our company send us an email and learn about our amazing travel agent and tour operator programs.
LinkedIn Profile - http://tinyurl.com/4e222vl
ISLANDER ST. LUCIA
Tel - 758 486 1561
Fax - 758 457 1139
Skype – janus.gyan
ISLANDER ST. Lucia - The recognized tour company is dedicated towards creating exciting travel experiences that go beyond the sightseeing tours. The company offers tours to many destinations for the travelers to discover the island of St Lucia closely. The company believes in planning the packages for the tourists which looks more than a vacation for tourists. The most popular tour package (Island Expo) is all about the experiencing the soul and heart of St Lucia so that cherish memories could be taken back made with your loved ones.
The packages are carefully planned and can be customized to meet the requirements of the tourists. Excursion to the island’s villages, capital, rural and urban spots in private air condition minivans, and sedans is the best part in the travel packages organized by one of the island companies. The company will help the guests with the professional guides to make their trip an unforgettable one. The itineraries are designed in such a manner that even the minutest details are taken care while traveling. The customers can also participate in modifying or expanding the itinerary as per their desires.
The customers will receive personal attention from the travel professionals. The company offers all the travel and tourism related services like airport transfers, & island excursions, and many other types of exciting tours.
Using Islander St Lucia for your clients guarantees the best standards of customer’s comforts and personal luxuries to cherish the cultural places and mystic beauties of the place. No matter if you are visiting St Lucia for the first time, the company provides the best quality services which cater to your needs and desires. All the travelers are escorted by the knowledgeable guides who ensure imparting right information to tourists.
_ Earn More Commissions
Each Solution helps you work smarter, and here's how one of them helps partners to earn more commission.
Islander St. Lucia is the only travel services provider in St Lucia to offer travel agents the ability to determine their own commission rates.
Become a partner Solutions, Simplified. Our travel services have been designed to complement your clients' trips and our selling and servicing solutions can be easily integrated into your business.
Travel agents are the lifeblood of our industry; we want to make sure travel agents know we appreciate everything they do for their clients. At Islander St. Lucia we have developed this commission structure where agents determine their own commission
Travel agents are able to create a higher revenue stream by adding their own commission on our rates that will help offset the reduced commissions they receive from hotels and tour operators in St. Lucia.
"The commission from travel is being squeezed by everyone along the travel supply food chain leaving travel agents with little more than the pips," said Ron Rodney,
Please forward this post to all your travel agent friends! Help spread the word!