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Our team find everyday an adventure at Islander, whether they work in the airport transportation division or island excursions. Our clients are given choices as to what they want and how they would like to experience it. There is no such thing as the tour guide doing what he or she wants to do. We believe Smaller chunks of pleasant experiences will be perceived as greater than one large segment. Janus Gyan
When we make a commitment to our clients, we keep it; regardless of how environmental circumstances may impact previous agreements we remain flexible in our approach. Hurricane Tomas which ravaged our beautiful island only a few weeks ago was no exception to our determined customer orientation.
There were quite a few of our competitors clients who had no idea what was going on and what their next step would have been after they arrived to get to their destination. The plans which evolved later on were quite pricey on their part.
Our airport reps were already on standby to guide our clients as to our approach. We simply drove our clients on the safe said of the island and then continued their journey to the resort by boat.
A great person once said “There's a difference between interest and commitment. When you're interested in doing something, you do it only when circumstance permit. When you're committed to something, you accept no excuses, only results.”
Below is a comment from one of our clients!
Why is it so important for companies to create a stronger connection between their strategic partners and customers? Developing and committing to the development of relationships with our travel partners and their clients is critical to our long-term revenue growth?
At islander our brands are who we are and what we represent. Working together with our partners toward a common vision achieves more than any one of us can do on our own. We love working alongside travel agents devoted to the industry; we share information and come up with better and more creative ways to create immersive experiences for travelers. We love to succeed together.
I have to say that I have come across some of the nicest people while doing my pre-planning for this trip. Janus of St. Lucia Airport Shuttle & Real St. Lucia Tours is a true gem.
He responds promptly (this scores major points with me) is super friendly and has offered invaluable advice and recommendations. And his prices are great compared to cabs and hotel shuttles. Though I haven't used his services yet, I feel confident in recommending him to others based on the positive experiences I have had thus far.
Islander St. Lucia work hard to understand their partners and to help them deliver the best value to their customers. Team work between islander and its partners has improved the travel experience for hundreds of St. Lucia travelers. Islander Creates 24/7 communication with partners to bring them closer to their clients, for the team here at islander; travel is their DNA. Helping partners make their own businesses better is a privilege.
In an even greater attempt to assist in St. Lucia’s Hurricane recovery efforts, Our team at islander are not only going to donate the contributions of our clients to those in desperate need, we are also going to be giving all of our Google Adsense earnings for the month of October to the families unfortunate to have lost almost everything. Again I want to express thanks to the persons who have contributed and also those who have pledged to assist. A great woman once said “If you can't feed a hundred people, then just feed one.”
It is amazing how much St. Lucians can accomplish when it doesn't matter who gets the credit. The hurricane recovery efforts is evidence of how working as one impacts the whole. I want to thank the many of my clients and partners who have volunteered to be part of this recovery. Many have chosen to stay the course on their visit to St. Lucia in an attempt to lend their support. On behalf of my St. Lucian family, I thank you all for showing such tremendous support.